Please read this policy alongside your product details or written service agreement. Your statutory rights remain protected, and updates do not retrospectively change existing agreements.
Payment methods
The Couples Financial Management System is purchased through the linked Stripe checkout. The website itself does not collect card information or store orders. Consultations and projects are arranged separately by enquiry and written agreement. A payment is not an appointment reservation; setup and training are coordinated separately.
Prices and charges
Prices are in AUD. The couples system costs A$129 total as a one-time payment, including initial setup for one couple and one guided online implementation and training session. There is no additional compulsory setup or training fee. BergMetric is not registered for GST, so no GST is charged and invoices are not tax invoices. The strategy consultation is introductory A$199 for 60 minutes. Other service starting prices are indicative. Any required third-party software cost is disclosed before commitment. Banks may apply their own currency conversion charges.
Purchase and fulfilment
Keep your Stripe payment confirmation and reference. Contact connect@bergmetric.com.au with the reference to arrange included setup and training. BergMetric verifies payment before supplying the system. A website outcome page or URL parameter alone is not proof of payment. Contact us if a confirmed purchase cannot be located or supplied.
Projects and additional work
Project deposits, milestones, final payments and due dates are agreed in writing. Additional fees and unavoidable third-party commitments require prior approval. On cancellation we explain any lawful deduction and account for unearned prepayments fairly.
Consumer guarantees
Nothing in this policy excludes, restricts or modifies consumer guarantees, rights or remedies that cannot lawfully be excluded. Australian Consumer Law and any other applicable mandatory protections remain in effect. Non-supply, defective files, misleading descriptions or services not delivered with required care and skill may give rise to cancellation, refund, repair, replacement, re-performance or other remedies depending on the circumstances. Downloading or receiving a file does not remove these rights.
Change of mind and sessions
Contact us promptly before setup or delivery if you wish to cancel. Change-of-mind requests are assessed fairly according to what has been supplied and any agreed unavoidable commitments, separately from statutory remedies. Rescheduling an included session does not automatically forfeit the product payment. No blanket non-refundable term applies.
Requesting a refund
Email your purchase, invoice or booking reference, the issue and the remedy requested. Do not send card details. We aim to acknowledge within 2 business days and provide an initial substantive response within 10 business days. If more time is needed, we explain the next update. Approved refunds are returned through the original method where appropriate; provider processing times vary.
Contact & related policies
For questions, requests or concerns, email connect@bergmetric.com.au. Please do not include passwords, payment card details or sensitive project records in an initial email.