Please read this policy alongside your product details or written service agreement. Your statutory rights remain protected, and updates do not retrospectively change existing agreements.
Written support arrangements
Ongoing support is agreed in writing. This website does not automatically enrol customers or collect recurring payments. Starting prices are indicative. Each arrangement defines inclusions, exclusions, channels, hours, fees, billing interval and third-party dependencies.
Authorisation and term
The default is month-to-month unless another term is expressly agreed. No recurring charge is authorised by a visit, enquiry or one-time product purchase. The amount, currency, applicable tax treatment, renewal and cancellation process must be disclosed before express authorisation.
Scope and expectations
Response targets and available hours are agreed for the plan. Unlimited work, 24/7 coverage, guaranteed resolution or rollover of unused hours are not included unless expressly stated. Additional work requires a quote and approval.
Changes and cancellation
You may request cancellation of future renewals by email. Any agreed cut-off or minimum term is disclosed before commitment. Material price or scope changes require reasonable notice and an opportunity to cancel before they apply. No undisclosed exit fee or retrospective price change applies.
Completion and rights
On ending support, we reconcile earned and unearned amounts fairly, provide agreed handover and remove unnecessary temporary access. Nothing in this policy excludes, restricts or modifies consumer guarantees, rights or remedies that cannot lawfully be excluded. Australian Consumer Law and any other applicable mandatory protections remain in effect. Use the Complaints Policy for unresolved billing or service concerns.
Contact & related policies
For questions, requests or concerns, email connect@bergmetric.com.au. Please do not include passwords, payment card details or sensitive project records in an initial email.